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Office Europe
iClean International B.V.
Keizersveld 58
5803 AN Venray
The Netherlands
0031 478 51 79 79Envíanos un correo electrónico
Office United States
Dog Wash USA
9311 Golden Gate Ave.
Orangevale, CA 95662
United States
001 916 205 9770Envíanos un correo electrónico
Office France
SAS Dogwash France
1518 route de Maraval
83260 La Crau
France
0033 643 79 64 38Envíanos un correo electrónico
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Guía para resolver problemas
La guía de solución de problemas lo ayudará a determinar los problemas y soluciones más comunes relacionados con su unidad de lavado para perros iClean.
1 Asegúrate de que la unidad Dog Wash esté encendida (interruptor principal).
2 Comprueba los disyuntores del armario eléctrico. Deben estar en la posición "up" ("arriba").
3 Comprueba el disyuntor del transformador (EE. UU). Cuando esté "out" ("apagado"), vuelve a ponerlo "in" ("encendido").
1 Asegúrate de que no se ha cortado el suministro de agua a la unidad Dog Wash.
2 Asegúrate de que se ha seleccionado un programa.
3 Asegúrate de que hay créditos en el temporizador o de que la unidad está en "Modo libre".
4 Asegúrate de que se ha pulsado el botón de la pistola de lavado.
5 Retira la pistola de lavado para comprobar si está obstruida.
6 Comprueba que las conexiones de agua son correctas, caliente sobre caliente y fría sobre fría.
1 Asegúrate de que el suministro de agua entrante está caliente.
2 Asegúrate de que el calentador de agua está calentando agua y está conectado correctamente.
3 Ajusta la válvula termostática del agua.
1 Comprueba si hay basura en la electroválvula y límpiala si es necesario."
1 Comprueba que la presión del agua entrante sea la adecuada: 1,5-2,5 bares (20-60 PSI).
2 Comprueba que no haya válvulas cerradas o parcialmente cerradas.
1 Comprueba si hay fugas en las mangueras y sustitúyelas si es necesario.
1 Comprueba la válvula de aspiración en el recipiente del producto de lavado.
2 Retira y limpia la válvula de succión.
1 Asegúrate de que se ha seleccionado un programa.
2 Comprueba el nivel de producto de lavado en el recipiente del interior del armario técnico.
3 Vuelve a cebar la bomba dosificadora.
4 Comprueba si la manguera de la bomba dosificadora está obstruida o no está presente.
5 Asegúrate de que el interruptor de la bomba dosificadora no está desconectado.
1 Comprueba y elimina cualquier residuo en la rejilla primaria y secundaria (trampa de pelos).
2 Comprueba si el desagüe de residuos sanitarios está obstruido.
1 Comprueba que los relés del armario eléctrico funcionan.
Pulsa el botón del relais para activar el secador de pelo.
1 Comprueba que hay corriente en el validador de monedas.
2 Limpia el recorrido de las monedas y los sensores.
Utiliza un paño de lino seco para asegurarte de que no haya suciedad ni residuos.
1 Sólo funcionarán las fichas de iClean Dog Wash.
2 Envía el validador de monedas para probarlo y programarlo.
1 Comprueba que hay corriente en el lector de billetes.
2 Comprueba las luces parpadeantes de la parte frontal en la inserción del bisel del lector de billetes.
3 Comprueba que la caja se ha instalado correctamente.
4 Limpia el recorrido de los billetes y los sensores.
Utiliza un paño de lino seco para asegurarte de que no haya suciedad ni residuos.
Presta atención a la ubicación de los sensores y las correas de transmisión.
1 Envía el contrato a NAYAX para activar tu cuenta.
2 Comprueba el estado en la parte frontal del terminal de pago NAYAX.
2 Ponte en contacto con NAYAX para obtener ayuda.
Preguntas frecuentes
We have an office in the Netherlands (Holland) and an office in the United States. In the rest of the world we work with authorized distributors.
In our factory in the Netherlands (Holland)
This year (2022) it has been 14 years since we started in the Dog Wash business! At the moment (2022) we have produced 2750 Dog Wash units and all units are still up and running!
The iClean Dog Wash is an offspring of the original Dog Wash from Australia, of which hundreds are already operating worldwide. iClean International has improved and redesigned the original Dog Wash and updated it with Car Wash quality (Heavy duty) components and touchscreen (11-inch or 22-inch) with a lot of extra functionality. The iClean Wash machines are built with the best components in the market. Absolutely no concessions are made. We built our machines to last a lifetime.
Both, we can build the machine to work on 110 Volt or 230 Volt.
The iClean Dog Wash machines are made from aircraft grade stainless steel (304B) for easy cleaning. There is a triple filtration hair trap.
Approximately 100 dogs can be washed per gallon of shampoo in any of the iClean Dog Wash models.
The user can choose the following programs:
Shampoo, Rinse Water, Conditioner, Flea Wash, Blow Dry Low, Blow Dry High and Disinfectant.
As long as your products are compatible with the pumps and lines, you are fine. Watch out you do not use a bad quality product that is not suitable for the Dog Wash machine, this will void the warranty. We supply specially formulated wash products for the iClean Dog Wash machines.
There are chains to tether your dog on either side of the Dog Wash machine. Also, the sides are high enough that most small and average size dogs won’t try to jump out.
No, the iClean Dog Wash comes ‘Plug and play’.
All of our self-serve Dog Wash units can be equipped with a coin validator, banknote reader and Nayax payment terminal (For mobile payment, chip/ regular credit cards). Each Dog Wash unit is configured to accept the currency of the country it is shipped to. The coin validator can be configured to accept coins or tokens or both.
We configure the Coin validator and Banknote reader of your Dog Wash unit to work with the currency of your country.
At the moment we have the text and audio instructions in 30 languages (please check the various Dog Wash model pages).
iClean Dog Wash ‘Basic’: 4 weeks*
iClean Dog Wash ‘Classic’: 4 weeks*
iClean Dog Wash ‘Classic PRO’: 4 weeks*
iClean Dog Wash ‘CyberWash’: 4 weeks*
iClean Dog Wash ‘XL’: 4-6 weeks*
iClean Dog Wash ‘Futura’: 4-6 weeks*
iClean Dog Wash ‘Cube’: 4-6 weeks*
iClean Dog Wash ‘Spa’: 4-6 weeks*
* Normally we can produce even quicker, this depends on the level of the stock of the machine frames.
The iClean Dog Wash comes with 1 year warranty /10 year structural warranty. The iClean Wash machines are built with the best components in the market. Absolutely no concessions are made. We build our machines to last a lifetime. This year it has been 14 years since we started in the Dog Wash business and all the machines in the market are still up and running!
Specifications iClean Dog Wash ‘Basic’:
Length 81.0” (205 cm)
Height 72.8” (185 cm)
Depth 68,1”(173 cm) with ramp
Weight: 750 Pounds (340 Kg)
Specifications iClean Dog Wash ‘Classic’:
Length 81.0” (205 cm)
Height 72.8” (185 cm)
Depth 23.6” (60 cm)
Option Nayax: 1.9’’ (5 cm) extra depth
Option TV: 4.7’’ (12,5 cm) extra depth
Weight: 750 Pounds (340 Kg)
Specifications iClean Dog Wash ‘Classic PRO’:
Length 90.6” (230 cm)
Height 78.7” (200 cm)
Depth 25.7” (70 cm)
Option TV: 4.7’’ (12,5 cm) extra depth
Weight: 750 Pounds (340 Kg)
Specifications iClean Dog Wash ‘CyberWash’:
Length 90.6” (230 cm)
Height 84.7” (215 cm)
Depth 25.7” (70 cm)
Option TV: 4.7’’ (12,5 cm) extra depth
Roof can be temporarily removed for inside placement
Weight: 750 Pounds (340 Kg)
Specifications iClean Dog Wash ‘XL’:
Length 93.5” ( 237,5 cm)
Height 78.7” (200 cm)
Depth 27.5” (70 cm)
Option Nayax: 1.9’’ (5 cm) extra depth
Option TV: 4.7’’ (12,5 cm) extra depth
Weight: 860 Pounds (390 Kg)
Specifications iClean Dog Wash ‘Futura’:
Length 101.6” (258,1 cm)
Height 86.6” (220 cm)
Depth 27.5” (70 cm)
Option Nayax: 1.9’’ (5 cm) extra depth
Option TV: 4.7’’ (12,5 cm) extra depth
Roof can be temporarily removed for inside placement
Weight 968: Pounds (440 Kg)
Specifications iClean Dog Wash ‘Cube’:
Length 101.6” (258,1 cm)
Height 86.6” (220 cm)
Depth 27.5” (70 cm)
Option Nayax: 1.9’’ (5 cm) extra depth
Option TV: 4.7’’ (12,5 cm) extra depth
Roof can be temporarily removed for inside placement
Weight: 968 Pounds (440 Kg)
Specifications iClean Dog Wash ‘Spa’:
Length 94.5” (240 cm)
Height 72.8” (185 cm)
Depth 41.0” (105 cm)
Weight: 750 Pounds (340 Kg)
When the iClean Dog Wash is installed outside in countries with harsh winter conditions, we will insulate the technical cabinet and install a spiral heater to keep the system above freezing point.
You will need a power socket with 110V (20 amp) or 230V (16 amp), a fresh water line and a drain connection. You can compare it to the installation of a dishwasher at home. Our machines are plug and play. A local plumber can install the machine in approx. 1-1.5 hours. You find the required items in the installation package.
Recommended water pressure: 20 - 60 PSI / 2.0 GPM (1.5 -3.5 bar)
Maximum water pressure: 60 PSI (3.5 bar)
Water in: 1/2"(20 mm connection)
Water out/ drain: 1 1/4" (40 mm connection)
2200 Watt
Water usage per wash 10 Gallons (40 liters)
Program Blow Dry Low: 70 dB
Program Blow Dry High: 75 dB
The iClean Dog Wash is designed to be familiar to the user, along the lines of a self serve car wash. Once you insert payment, the timer allows you to use the time you’ve paid for in any way that you choose. You can switch back and forth from the selections or spend all of your time on one, the choice is yours. All the products are infused into the water stream, allowing for most dogs to be washed in a matter of a few minutes.
Programa de mantenimiento
- Clean washtub area + rinse out with wash gun.
- Collect coins, tokens and banknotes.
- Check statistics screen.
- Lift washtub platform, remove hair from filter screen and rinse with wash gun.
- Clean down stainless steel with INOX cleaner.
Do not use abrasive cleaning products.
- Open cabinet, check wash product levels and change if required.
- Check for air in product lines, bleed if necessary.
- Clean coin & token validator.
- Clean banknote reader.
- Check dog restraints (chains, attachments and fittings).
- Check door latches washtub.
- Clean hairdyer, remove excess hair from foam filter.
- Flush drain.
- Clean coin & token validator.
- Clean banknote reader.
- Check dog restraints (chains, attachments and fittings).
- Check door latches washtub.
- Clean hairdyer, remove excess hair from foam filter.
- Flush drain.
- Check condition of product line tubes (clear), no kinks.
- Check if suction lance in washproduct container touch the bottom etc.
- Check wash gun operation, head rotation and swivel, replace if necessary.
Solicitud de servicio
Please fill in your personal details and our service manager will contact you to help you solve your service issue.
¡Y recibe nuestras MEGA ofertas!