If you are not completely satisfied with any product purchased from icleandogwash.com simply email us at [email protected] and put “Return of Product” in the Subject line. We will then contact you with a brief Return Authorization Form to fill out and include with your return. You can return an opened or unopened product as long as it is within 14 days of the original purchase date. You must return the item(s) to us. We will then arrange the appropriate refund, replacement or in store credit once physical inspection/testing is performed.
To return the item(s), simply send them in a carefully packed box to:
iClean International B.V.
5803 AN Venray
Also, we recommend using a shipping method that assigns step-by-step tracking to your package when returning the item to our facility. If warranted, we will make sure the replacement item is shipped to you in a timely manner of receiving the original item back at our warehouse. We will also email you with a shipping confirmation. We are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process.