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Troubleshooting Guide

The Troubleshooting Guide will help you to determine the most common problems and fixes related to your iClean Dog Wash unit.

The iClean Dog Wash unit fails to power up

1 Ensure that the supply power (main switch) is turned on to the Dog Wash unit.

2 Check the breakers in the electrical cabinet. They should be in the ‘up’ position.

3 Check the breaker on the transformer (USA). When ‘out’, push back ‘in’.

No water comes out the wash gun when the Dog Wash unit is powered up

1 Make sure the water supply to the Dog Wash unit has not been turned off.

2 Make sure a program selection has been made.

3 Make sure there are credits on the timer or that the unit is in ‘Free mode’

4 Make sure the wash gun button has been pushed.

5 Remove the wash gun to check if it is clogged.

6 Verify that the water connection are correct, hot on hot and cold on cold.

The water coming out of the wash gun is cold

1 Ensure the incoming water supply is hot.

2 Ensure the water heater is heating water and is connected correctly.

3 Adjust the water thermostatic valve.

Water leaks out of the wash gun hose after the unit is off

1 Check the solenoid valve for trash and clear if necessary.

The iClean Dog Wash unit has low water pressure

1 Check incoming water pressure for proper pressure 20-60 PSI (1.5-2.5 bar).

2 Verify that no valves have been turned off or partially turned off.

Leaking after freezing temperatures

1 Check for leaking hoses and replace as needed.

Dosing pump loses prime

1 Check the suction valve in wash product container.

2 Remove and clean the suction valve.

Wash products are not being dispensed out the wash gun hose

1 Make sure a program selection has been made.

2 Check wash product level in the container inside the technical cabinet.

3 Re-prime the dosing pump.

4 Check for clogged or missing dosing pump hose.

5 Ensure that the dosing pump switch is not off.

The iClean Dog Wash unit fails to drain

1 Check and clear any waste in primary and secondary hair screen (hair trap).

2 Check sanitary waste drain for blockage.

Hair dyer is not working

1 Check if the relais in the electrical cabinet is functioning.
   Push the relais button to activate the hairdryer.

The coin validator does not accept coins

1 Verify that there is power to coin validator.

2 Clean coin path and sensors. 

   Use a dry linen cloth to ensure there is no dirt or debris.

The coin validator does not accept tokens

1 Only tokens from iClean Dog Wash will work.

2 Send the coin validator in for testing and programming.

The banknote reader does not accept banknotes

1 Verify that there is power to the banknote reader.

2 Check flashing lights on front in bezel insert of the banknote reader.

3 Check that the cash box has been properly installed.

4 Clean the note path and sensors. 

   Use a dry linen cloth to ensure there is no dirt or debris. 

   Pay attention to the sensor locations and drive belts.

The NAYAX payment terminal does not accept credit cards

1 Send the contract to NAYAX to activate your account. 

2 Check status on front of the NAYAX payment terminal.

2 Contact NAYAX for assistance.

Frequently Asked Questions

Where is your company located?

We have an office in the Netherlands (Holland) and an office in the United States. In the rest of the world we work with authorized distributors.

Where are the iClean Dog Wash units produced?

In our factory in the Netherlands (Holland)

How many iClean Dog Wash units are installed worldwide?

This year (2022) it has been 14 years since we started in the Dog Wash business! At the moment (2022) we have produced 2750 Dog Wash units and all units are still up and running!

Why is the iClean Dog Wash the most advanced Dog Wash in the world?

The iClean Dog Wash is an offspring of the original Dog Wash from Australia, of which hundreds are already operating worldwide. iClean International has improved and redesigned the original Dog Wash and updated it with Car Wash quality (Heavy duty) components and touchscreen (11-inch or 22-inch) with a lot of extra functionality. The iClean Wash machines are built with the best components in the market. Absolutely no concessions are made. We built our machines to last a lifetime.

Does the iClean Dog Wash work on 110 Volt or 230 Volt?

Both, we can build the machine to work on 110 Volt or 230 Volt.

How easy is it to clean the iClean Dog Wash?

The iClean Dog Wash machines are made from aircraft grade stainless steel (304B) for easy cleaning. There is a triple filtration hair trap.

How many dogs can be washed with a gallon of shampoo?

Approximately 100 dogs can be washed per gallon of shampoo in any of the iClean Dog Wash models.

What shampoo and product selections are available to the user of the iClean Dog Wash?

The user can choose the following programs: 

Shampoo, Rinse Water, Conditioner, Flea Wash, Blow Dry Low, Blow Dry High and Disinfectant.

Can I use my own wash products or do I get those from iClean?

As long as your products are compatible with the pumps and lines, you are fine. Watch out you do not use a bad quality product that is not suitable for the Dog Wash machine, this will void the warranty. We supply specially formulated wash products for the iClean Dog Wash machines.

How do I keep my dog in the iClean Dog Wash?

There are chains to tether your dog on either side of the Dog Wash machine. Also, the sides are high enough that most small and average size dogs won’t try to jump out.

Is there any assembly required for the iClean Dog Wash?

No, the iClean Dog Wash comes ‘Plug and play’.

What payment options are available for the user of the iClean Dog Wash?

All of our self-serve Dog Wash units can be equipped with a coin validator, banknote reader and Nayax payment terminal (For mobile payment, chip/ regular credit cards). Each Dog Wash unit is configured to accept the currency of the country it is shipped to. The coin validator can be configured to accept coins or tokens or both.

Does the machine work with Euro’s or Dollars?

We configure the Coin validator and Banknote reader of your Dog Wash unit to work with the currency of your country.

Is the text in the software available in my language? Do you also have the audio instructions available in my language?

At the moment we have the text and audio instructions in 30 languages (please check the various Dog Wash model pages). 

What is the production lead-time?

iClean Dog Wash ‘Basic’: 4 weeks*

iClean Dog Wash ‘Classic’: 4 weeks*

iClean Dog Wash ‘Classic PRO’: 4 weeks*

iClean Dog Wash ‘CyberWash’: 4 weeks*

iClean Dog Wash ‘XL’: 4-6 weeks*

iClean Dog Wash ‘Futura’: 4-6 weeks*

iClean Dog Wash ‘Cube’: 4-6 weeks*

iClean Dog Wash ‘Spa’: 4-6 weeks*

 

* Normally we can produce even quicker, this depends on the level of the stock of the machine frames.​

What is the warranty period on the iClean Dog Wash?

The iClean Dog Wash comes with 2 year warranty /10 year structural warranty. The iClean Wash machines are built with the best components in the market. Absolutely no concessions are made. We build our machines to last a lifetime. This year it has been 14 years since we started in the Dog Wash business and all the machines in the market are still up and running!

What are the measurements of the various Dog Wash models? How much do they weigh?

Specifications iClean Dog Wash ‘Basic’:

Length 81.0” (205 cm)

Height 72.8” (185 cm)

Depth 68,1”(173 cm) with ramp

Weight: 750 Pounds (340 Kg)

 

Specifications iClean Dog Wash ‘Classic’:

Length 81.0” (205 cm)

Height 72.8” (185 cm)

Depth 23.6” (60 cm)

Option Nayax: 1.9’’ (5 cm) extra depth / Option TV: 4.7’’ (12,5 cm) extra depth

Weight: 750 Pounds (340 Kg)

 

Specifications iClean Dog Wash ‘Classic PRO’:

Length 90.6” (230 cm)

Height 78.7” (200 cm)

Depth 25.7” (70 cm)

Option TV: 4.7’’ (12,5 cm) extra depth

Weight: 750 Pounds (340 Kg)

 

Specifications iClean Dog Wash ‘CyberWash’:

Length 90.6” (230 cm)

Height 84.7” (215 cm)

Depth 25.7” (70 cm)

Option TV: 4.7’’ (12,5 cm) extra depth

Roof can be temporarily removed for inside placement

Weight: 750 Pounds (340 Kg)

 

Specifications iClean Dog Wash ‘XL’:

Length 93.5” ( 237,5 cm)

Height 78.7” (200 cm)

Depth 27.5” (70 cm)

Option Nayax: 1.9’’ (5 cm) extra depth / Option TV: 4.7’’ (12,5 cm) extra depth

Weight: 860 Pounds (390 Kg)

 

Specifications iClean Dog Wash ‘Futura’:

Length 101.6” (258,1 cm)

Height 86.6” (220 cm)

Depth 27.5” (70 cm)

Option Nayax: 1.9’’ (5 cm) extra depth / Option TV: 4.7’’ (12,5 cm) extra depth

Roof can be temporarily removed for inside placement

Weight 968: Pounds (440 Kg)

 

Specifications iClean Dog Wash ‘Cube’:

Length 101.6” (258,1 cm)

Height 86.6” (220 cm)

Depth 27.5” (70 cm)

Option Nayax: 1.9’’ (5 cm) extra depth / Option TV: 4.7’’ (12,5 cm) extra depth

Roof can be temporarily removed for inside placement

Weight: 968 Pounds (440 Kg)

 

Specifications iClean Dog Wash ‘Spa’:

Length 94.5” (240 cm)

Height 72.8” (185 cm)

Depth 41.0” (105 cm)

Weight: 750 Pounds (340 Kg)

Can the iClean Dog Wash be installed outside?

When the iClean Dog Wash is installed outside in countries with harsh winter conditions, we will insulate the technical cabinet and install a spiral heater to keep the system above freezing point.

What’s required to install the iClean Dog Wash?

You will need a power socket with 110V or 230V ~ 16Am, a fresh water line and a drain connection. You can compare it to the installation of a dishwasher at home. Our machines are plug and play. A local plumber can install the machine in approx. 1-1.5 hours. You find the required items in the installation package.

What water pressure is required and which connections?

Recommended water pressure: 20 - 60 PSI / 2.0 GPM (1.5 -3.5 bar)

Maximum water pressure: 60 PSI (3.5 bar)

Water in: 1/2"(20 mm connection)

Water out/ drain: 1 1/4" (40 mm connection)

What is the maximum power consumption (Watt)/ usage of the iClean Dog Wash? 

2200 Watt

How much water does the iClean Dog Wash use per wash?

Water usage per wash 8-13 Gallon (30-50 liter)

What is the noise level of the hairdryer of the iClean Dog Wash?

Program Blow Dry Low: 70 dB

Program Blow Dry High: 75 dB

How does the iClean Dog Wash work?

The iClean Dog Wash is designed to be familiar to the user, along the lines of a self serve car wash. Once you insert payment, the timer allows you to use the time you’ve paid for in any way that you choose. You can switch back and forth from the selections or spend all of your time on one, the choice is yours. All the products are infused into the water stream, allowing for most dogs to be washed in a matter of a few minutes.

Maintenance Schedule

Daily maintenance

- Clean washtub area + rinse out with wash gun.

Weekly

- Collect coins, tokens and banknotes.
- Check statistics screen.
- Lift washtub platform, remove hair from filter screen and rinse with wash gun.
- Clean down stainless steel with INOX cleaner.
   Do not use abrasive cleaning products.
- Open cabinet, check wash product levels and change if required.
- Check for air in product lines, bleed if necessary.

Monthly

- Clean coin & token validator.
- Clean banknote reader.
- Check dog restraints (chains, attachments and fittings).
- Check door latches washtub.
- Clean hairdyer, remove excess hair from foam filter.
- Flush drain.

6 Monthly

- Clean coin & token validator.
- Clean banknote reader.
- Check dog restraints (chains, attachments and fittings).
- Check door latches washtub.
- Clean hairdyer, remove excess hair from foam filter.
- Flush drain.
- Check condition of product line tubes (clear), no kinks.
- Check if suction lance in washproduct container touch the bottom etc.
- Check wash gun operation, head rotation and swivel, replace if necessary.

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